1. active listening. It's hard sometimes to mirror back what she's said "so, you're feeling frustrated because...." instead of putting in my own thoughts but it does work. I remember as a teen (and I was one of the "good" ones who never got in trouble so I am sometimes at a loss to understand this blatant attitude) that one of my major frustrations was feeling that no one was listening. And, in my case, no one was! My parents tended to trivialize whatever I was feeling. Now, as an adult, I can understand how hard it is to take the drama seriously when it seems so ridiculous. But, I try to remember that to Kiera, whatever is going on is her world. So, when she can tell I'm really listening, she tends to work it out herself and move on. Alternatively, if I respond with my own thoughts, then she seems to feel the need to rebel and gets even more entrenched in whatever it is she's feeling upset about.
2. Sometimes when Kiera is being particularly "ugly", I come right out and ask her "why are you treating me this way?". Most of the time, she'll actually say "I don't know"! She admits to just wanting to bug me but she doesn't know why. A lot of times that diffuses the situation. Other times I just tell her - "you're trying to get to me and you're not going to so go have attitude somewhere else!". Sometimes, then, she'll drop it and talk to me in a normal tone of voice - or she'll flounce off and get over and come back.
I don't always keep my cool but, when I do, it works out much better. The hard part is - sometimes I want to be the one who gets to have the tantrum!

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