Carbonite Vs. Mozy
Posted 05 March 2010 - 10:51 AM
So, it is my understanding that Mozy does back up EHDs, correct? Has anyone switched from Carbonite to Mozy? If you've had to restore from Mozy, how did it go for you?
Posted 05 March 2010 - 11:02 AM
I have both. I use Carbonite on the desktop & that is where DH works. We have not had to restore from them. I use Mozy on my EHD & laptop - I did restore files after my HD crashed. It was easy & painless & as far as I can tell I didn't loose anything (or I haven't noticed it yet). There were about 3 styles for some reason I didn't have and was able to get resent from SGs (with their awesome customer service!) but the only other things I didn't have backed up were a few files that I only saved to my computer & hadn't backed up myself & Mozy hadn't done the daily backup. Not the end of the world at all, considering what would have happened if I had not been using Mozy. I would make the switch if I were you, it is just good to know that Mozy does the EHD & it is really easy to set up what you want backed up.
Posted 05 March 2010 - 11:04 AM
Posted 05 March 2010 - 11:33 AM
Posted 05 March 2010 - 02:12 PM
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Posted 05 March 2010 - 04:09 PM
Carbonite, on the other hand, did not impress me. They did not impress me when I tried to do a restore of a work folder I accidentally deleted and found that they didn't have it on their server. They did not impress me when they tried to charge me extra for the support it would take to find out why their server didn't back up my files like my computer indicated it had done. They did not impress me when they said they escalated the problem to their highest level of tech support to see if the files were somewhere else on their servers and if I might possibly have a chance of getting them back, and I never heard from them again - except when they asked me if I wanted to renew my subscription.
So, yeah. I would go with Mozy.
Posted 05 March 2010 - 04:24 PM
I've not had to do a restore but have at 2 times had difficulties with back ups not performing. Each time my difficulties required higher level support and took a few weeks to resolve. But they were resolved AND my contract was extended by the time it took to resolve the issues. Therefore, I have been very satisfied with Mozy and continue to use them.
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Posted 05 March 2010 - 05:08 PM
Posted 06 March 2010 - 08:39 AM
Posted 06 March 2010 - 09:59 AM
Thank goodness, I don't have any experience with Carbonite customer service with restoring lost files! But I'll take your word for it.
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Posted 06 March 2010 - 11:41 AM
We just replaced our ancient desktop that had carbonite on it. I'd love to switch to Mozy (especially after reading the cautionary tales above!), but may have to wait until this subscription runs out.
Posted 06 March 2010 - 05:04 PM
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Posted 08 March 2010 - 06:02 PM
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Posted 09 March 2010 - 08:53 AM
So far its doing good. I have no qualms. And am so glad to not only back up my EHD, but my NETWORK HD with all my photos too!
Posted 12 March 2010 - 10:13 PM
I was going to a crop tonight, everything had been working fine. Before I left, I checked to see that Mozy had run its backup, and I did a backup to my EHD as well. Get to the crop - nothing! My computer has a hard drive failure and will not sTART! Normally I would be pulling my hair out but I know that I've got duplicate backups so I'll be able to get the stuff I need from Mozy and Dell is sending me a new hard drive. Thank you to April and everyone else who participates in the back up chats! I don't know what I'd do if I had really LOST this stuff!
Posted 11 April 2010 - 02:28 AM
I LOVE YOU GUYS! Thanks a million & I'll let you know how it goes because I have a TON to back up. XOXO
Posted 12 April 2010 - 02:41 PM
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Posted 12 April 2010 - 02:53 PM
Posted 20 September 2010 - 10:43 PM
Posted 21 September 2010 - 10:19 AM
Posted 02 October 2010 - 12:18 PM
Will take note of all your answers.
Posted 02 October 2010 - 03:59 PM
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Posted 02 October 2010 - 05:52 PM
I found Carbonite's customer service to be lacking, for sure. I have not had use Mozy's customer service yet (know on wood), so I can't say how good they are.
Posted 02 October 2010 - 06:45 PM
Posted 02 October 2010 - 07:46 PM
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