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#1 BethLang

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Posted 20 April 2010 - 05:16 PM

I am using Mozy to back up my EHD.
However, in my first attempt to back up the EHD where all my scrapping supplies and LOs are kept, I continue to get an error message: FILESYSTEMERROR2.
When I look at the history to see what's been backed up and what has not, NONE of my supplies are backed up, and they each have a message as to why : UNABLE TO OPEN FILE FOR BACKUP. All files jpg, png, asl, atn, psd, everything has this message next to it in the history box.

What is happening here?
Do I have some wierd setting set that I shouldn't?

(crossing fingers...oh please let this be an easy fix!)
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#2 HeidiD

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Posted 20 April 2010 - 05:34 PM

I'd totally email Mozy's support and ask them about the error message.

When the error pops up, are you able to click on it (i.e.: Does it act like a link?)? Sometimes that can give you more information about what to do to fix it.

But, if you can't figure it out, Mozy support will help you get it right. They're really great!
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#3 PhotoshopScrapper

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Posted 20 April 2010 - 06:59 PM

I second what Heidi said ... although I'd get on a chat with them. I've had 2 issues at different times and they fixed them up pretty quickly.
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#4 BethLang

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Posted 20 April 2010 - 07:32 PM

so good to know, girls! Thank you!
Yes, I am getting a link, then I go there, and then every thing it tells me to do, I do, but it hasn't worked.
Sometimes it can be more painful to call for computer help so it is good to know how good Mozks!y is about that.
Thanks!
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#5 bjc

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Posted 20 April 2010 - 08:29 PM

i have used the live chat when i had a problem and they have been responsive...hope you got things solved
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#6 Becca

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Posted 06 May 2010 - 05:15 AM

I've never tried Mozy online chat for help. Might have to.

I've been having back-up issues ever since our MAD weekend.

#7 StephRN

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Posted 07 May 2010 - 02:20 AM

I initially had a problem with my Mozy back up and their support was fabulous. I had it fixed and running again in under 5 minutes. I suspect you'll be backing up in a jiffy too.
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#8 bjc

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Posted 07 May 2010 - 06:54 AM

did u get the mozy issue resolved...i have used them for awhile now and find the live chat is very helpful and then they alwasy follow up with emails to see how you are doing
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#9 Becca

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Posted 09 May 2010 - 05:44 AM

Nope, I'm still having problems with Mozy. So far everything the tech has given me to try isn't working. I'm going to have to try the Live Chat this morning, I think.

#10 bjc

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Posted 09 May 2010 - 06:57 AM

Nope, I'm still having problems with Mozy. So far everything the tech has given me to try isn't working. I'm going to have to try the Live Chat this morning, I think.



good luck becca...what are the problems you are having? i think the live chat will help you.... they have been able to help me...but be patient...it can take a bit of time
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#11 Reminiscing

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Posted 09 May 2010 - 08:30 AM

Good luck Becca. I'm going to listen in on this discussion because I've been considering changing my mind again about whether to use an automatic back up service.

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#12 Becca

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Posted 11 May 2010 - 06:38 PM

Just wanted to pop in and say that I've got my Mozy issue all figured out. The tech help thru email I was getting wasn't helping much, so I kept digging on my own. Turns out I had an older version of Mozy. So I downloaded the newer software version and everything's running smoothly now.

#13 bjc

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Posted 11 May 2010 - 07:37 PM

glad u figured it out becca...
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