bjc Posted January 19, 2011 Share Posted January 19, 2011 presently i have cs 5 and lr 2 on my dt and my lt...i will be replaceing my lt and want to know what i have to do to have lr and cs5 on my new computer...i think you can only have these programs on two computers..right? so what do i have to do to take it off my lt....is just deleting it ok or is there some kind of deactivating.. i thought to contact adobe but the thought makes me shutter.... being on hold... etc etc. ..can anyone tell me what to do??? Link to comment Share on other sites More sharing options...
PolkaDot Posted January 19, 2011 Share Posted January 19, 2011 I thought that, too (only 2 computers) but one time I asked an Adobe rep and they said to not worry about it, so I didn't. You can try to load it onto the new computer and see what happens. Also, I have always found Adobe to be extremely helpful. One of the best as far as customer service, IMHO (second only to Scrap Girls- go Angie!) I would give them a quick call if you want to be sure. Link to comment Share on other sites More sharing options...
PolkaDot Posted January 19, 2011 Share Posted January 19, 2011 Oops, you are right, according to the Adobe website, which has a note that they allow you to install on two computers per serial number. It also said you must first deactivate the software on one computer by choosing Help>Deactivate or to check the deactivate checkbox during the uninstall process. That said, I had CS4 on three computers and know that the rep told me not to worry about it. But, I never did try to actaully USE it again on the old, 3rd computer. I would call- LOL. Link to comment Share on other sites More sharing options...
DDecker Posted January 19, 2011 Share Posted January 19, 2011 In PS5 go to the help tab and deactivate from there, it's really quite easy. I have not opened LR to find out but think it should be about the same. Link to comment Share on other sites More sharing options...
April Showers Posted January 19, 2011 Share Posted January 19, 2011 At least you can deactivate it. My desktop hard drive failed a while back and I had to call Adobe and get them to do it for me. I used the online support and the waiting was between responses. They were obviously helping more than one person at a time, but they did fix it for me. Link to comment Share on other sites More sharing options...
PolkaDot Posted January 19, 2011 Share Posted January 19, 2011 At least you can deactivate it. My desktop hard drive failed a while back and I had to call Adobe and get them to do it for me. I used the online support and the waiting was between responses. They were obviously helping more than one person at a time, but they did fix it for me. Well, that does not sound like fun. I spent over 3 1/2 hours on the phone with Adobe when a plug-in (different company) offered a free update to the plug-in which rendered my PS unusable. Oops, they said the next day....sorry, the update had a bug. Lesson learned! Link to comment Share on other sites More sharing options...
bjc Posted January 19, 2011 Author Share Posted January 19, 2011 fyi.... i have gotten some great help with what to do with LR cause my LR catalog is on my ehd and shared by 2 computers... so i didnt want to mess that catalog up...so i have found a great resource at lightroomforum.net...so i am passing it along for anyone with LR questions.... i have posted there before and got great help Link to comment Share on other sites More sharing options...
April Showers Posted January 20, 2011 Share Posted January 20, 2011 At least you can deactivate it. My desktop hard drive failed a while back and I had to call Adobe and get them to do it for me. I used the online support and the waiting was between responses. They were obviously helping more than one person at a time, but they did fix it for me. Well, that does not sound like fun. I spent over 3 1/2 hours on the phone with Adobe when a plug-in (different company) offered a free update to the plug-in which rendered my PS unusable. Oops, they said the next day....sorry, the update had a bug. Lesson learned! Link to comment Share on other sites More sharing options...
April Showers Posted January 20, 2011 Share Posted January 20, 2011 Ha! Firefox crashed while I was posting that. I was done in about 30 minutes... Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.