About The Difficulties Are Are Experiencing On The Board
Posted 02 May 2011 - 11:52 AM
The forum/gallery is a massive database. A database has tables in which it stores information. The forum/gallery has a large number of tables.
For an extended period of time, we have had morning table crashes. The crashes keep happening during the early morning hours. When they occur, support fixes the broken table and gets us back online. They keep trying various fixes to prevent the tables from crashing. Once the fix is implemented, we hope the fix works. Unfortunately, we have no way to know if it has or has not worked other than to sit back, wait, and see the table crashing stops.
The support guy - Mark H - who has been working on this issue exclusively, has been more than helpful and responsive. He is getting as frustrated as we are about it. Just when he think he has solved it, a new table - one that hadn't previously been affected - will crash and he is sent back to the beginning.
On Saturday, he even took the unusual step of rebuilding the entire database. We all though that surely, that would end the crashing.
But it didn't.
He is committed to figuring it out. I think he is at the point where prayers in his behalf would be helpful. There has to be something unusual - something that he has never seen before - that is happening. He is an expert on this particular platform we are running and so the fact that he hasn't been able to solve it yet, tells me that he is facing a new problem.
Meanwhile, I appreciate your support and patience during this time. As many of you know, I would normally send out bulletins in our newsletter list about what is happening. I like to communicate rather than have people wondering.
This time, we aren't sure what is happening and I have felt it would be counter-productive to draw daily attention to the issue, particularly since I don't have any valuable information. Most people do not understand that what happens on the forum/gallery is completely unrelated to what happens elsewhere on our website and it is important that we not scare our customers away.
Here's why the forum/gallery is unrelated to the rest of the company:
Scrap Girls has four servers that are hosted with 3 different companies.
2 of them host the downloadable files and the ScrapGirls.com website.
1 of them hosts the storefront.
1 of them hosts the forum/gallery.
Additionally, the chat room is hosted by yet another company. It just snaps into the forum which allows us to use a single login. This is why we could get to the chat room last week when we could not get to the board/gallery. Different companies.
I don't want to accidentally give our customers the idea that just because we are having issues here, we are also having issues in the Boutique. I don't want to accidentally give people the feeling that if they shop, they won't be able to get their downloads. It would be bad for everyone associated with Scrap Girls if people stopped shopping because they had this inaccurate idea.
For those of you that haven't been able to get in at all... Chances are very high that you have been coming along during the time of date (in the morning) when we have been down. We have actually been up most of each day. It is just that you haven't been circling back later in the day to see that.
I will keep you all updated. When I know more, you'll be the first ones to know more, too!
I appreciate all of you so very, very much.
Posted 02 May 2011 - 11:59 AM
Posted 02 May 2011 - 12:00 PM
Thanks for the explanation, Ro. I hope and pray that they can solve this issue soon!
~ ~ ~ ~
Posted 02 May 2011 - 12:02 PM
Anyway, prayers from my side that things will work out well.
Love Scrap Girls and it is a great site. Well worth the few problems that crop up.
Posted 02 May 2011 - 12:07 PM
Posted 02 May 2011 - 12:18 PM
Posted 02 May 2011 - 12:20 PM
Posted 02 May 2011 - 12:31 PM
Posted 02 May 2011 - 12:44 PM
Praying that Mark can figure things out!
Posted 02 May 2011 - 12:57 PM
Praying for wisdom and patience for everyone!
Thank you for the update - you always come through!
Posted 02 May 2011 - 01:26 PM
Newest Collections (click on images below to see boutique product page)
My Products My Gallery
Posted 02 May 2011 - 01:30 PM
So I can imagine that this is just so much more frustrating to you and to Mark H as well.
My prayers are with you that this can be fixed quickly and once and for all. Then we can all enjoy our Scrap Girls "fix" at whatever time of day we desire!
Posted 02 May 2011 - 01:32 PM
Posted 02 May 2011 - 01:40 PM
ScrapGirls is a wonderful site! I love it dearly and you definately will not loose me.
"Avid scrapbooker and a wana be avid digi scrapbooker"
Posted 02 May 2011 - 01:50 PM
Yes, it has been frustrating (I'm one of those early-board members, so miss my morning fun) but I keep thinking that as annoying as it is to me, has to be ten times more so for YOU -- particularly because you care about us -- all the ScrapGirls members....
I hope it all resolves soon -- holding a good thought. And, thanks again for keeping us informed. Hugs...
Posted 02 May 2011 - 01:54 PM
Posted 02 May 2011 - 02:09 PM
Posted 02 May 2011 - 02:18 PM
<---I hope this is NOT what Mark is doing with our tables and data base
Hang in there everyone-especially Ro and Mark!!
Posted 02 May 2011 - 02:50 PM
"I do not understand the mystery of grace -- only that it meets us where we are and does not leave us where it found us." Anne Lamott. My blog (Unfinished Work)
Posted 02 May 2011 - 03:08 PM
Posted 02 May 2011 - 03:20 PM
“Nobody can go back and start a new beginning, but anyone can start today and make a new ending.” Maria Robinson
Posted 02 May 2011 - 04:12 PM
Posted 02 May 2011 - 05:47 PM
There is a light at the end of the tunnel! Its just quite a long tunnel! Just waiting to break out into all that sunshine!
I spent 22 years in IT - Mark has my every sympathy! lol
I Love My Mac Because All My Friends Live In It!
Posted 02 May 2011 - 07:01 PM
Posted 03 May 2011 - 11:53 AM
Didn't you archive out some of the older threads once? I was wondering if that would help.
My DH plays on a game server where they take the really informative old threads and move them to a "best of" server. They drop the chit-chatty ones that haven't had a post in a year. I'm by no means any expert on IT matters, so forgive me if I've mentioned something totally irrelevant.
In the meantime, let's ask for Messageboard Angels to help us out!
Posted 03 May 2011 - 01:35 PM
Posted 03 May 2011 - 08:46 PM
Wow. Sounds like you've been dealing with some fun. Guess that's one of the hazards of being on such a CHATTY Messageboard. If we didn't love each other like we do, we wouldn't have near these issues. Every rose has it's thorn, right?
Good point, Joann!
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