Unable To Log Into Forum Or Gallery
Posted 07 August 2011 - 08:49 PM
Posted 07 August 2011 - 09:31 PM
Posted 07 August 2011 - 09:34 PM
Why can't I view some websites?
If you can access some websites but not all of them, here are some possible causes:
Your browser could be attempting to connect through a proxy server. If so, try connecting with the proxy server turned off.
Your browser connection settings could be incorrect. To change connection settings, follow these steps:
Click to open Internet Options.
Click the Connections tab.
Your router could be attempting to proxy DNS requests and failing. Refer to the documentation that came with your router for instructions on disabling DNS proxying.
Parental Controls, Family Safety, or some other parental control software could be blocking access to certain websites.
Posted 07 August 2011 - 10:36 PM
I have been unable to get into the forum, chat, or gallery since yesterday morning. I am able to get onto the other pages fine (home, boutique, learn how, blog). At first I figured it was a site problem because I tried to log in on 3 different computers in the house and I receive a cannot connect to website error or website doesn't exist message. I even tried on my iPhone which was running off our same Internet connection (comcast) and it didn't work. I did an Internet search of scrapgirls forums and tried several links with the same results. Angle even sent me the direct link to the forums but that doesn't work either for me. I called my Internet service and they said it was not a problem on their end. They asked if it was a secured site and I said no and explained that other members are not having a problem, only me and only those sites I mentioned above. I can get onto any other sites on the Internet with no problems. My husband knows a lot about computers and he has tried everything but we just can not figure out the problem. We even tried to log on through an insecure, no firewall connection and it still would not work. He finally came up with the idea to take my phone off our wireless Internet connection and just use the 3G AT&T phone connection and that worked. That is how I am able to send this message, through my phone which I must say...is not fun. So if anyone has any suggestions, please let me know because we have ran out of ideas.
Re-reading your message, and I would call Comcast again on Monday and tell them that you were able to access using the phone card. That sure sounds like a good clue. Good Luck!
Posted 07 August 2011 - 11:09 PM
Posted 08 August 2011 - 05:13 AM
Posted 08 August 2011 - 05:54 AM
I hope you get it straightened out soon - I know how frustrating this can be......
Posted 08 August 2011 - 01:53 PM
Posted 08 August 2011 - 06:06 PM
Posted 08 August 2011 - 06:12 PM
I don't think Angie or April have seen your post yet but I'm not sure. Can you email Angie and see what she might suggest? She and April are computer whiz's and might know what to tell you.
No, still not working. I still can't get on through any of our computers, only my phone if I use the AT&T 3G connection. My phone won't work either if I try to use the WiFi. My husband said that he tried 2 separate routers and neither will work but if he goes straight into the modem, it works. So he doesn't think it's a comcast issue. He said something is going on where the website forum or gallery is trying to do something when I try to go to that page and I guess the router is blocking it. But he took the routers down to no protection and no firewall, still won't work. I hate to buy another router because there is a good chance it still won't work because there really isn't anything wrong with ours. Again I can go any where on the Internet or this website except the forum or gallery. Does anyone know of there were any changes or updates or anything like that. This started happening Saturday. Any ideas...any help would be appreciated.
Posted 08 August 2011 - 06:24 PM
Posted 08 August 2011 - 06:34 PM
Posted 08 August 2011 - 06:42 PM
For security reasons, my browsers (all of them) require me to re-login periodically, like every 15 or 30 days. My Scrap Girls account has a a Message Board username that's DIFFERENT from my login name. My login name is not BarbaraC1977; it's a particular email address.
Sometimes I forgot and try the wrong login name. Or I get a little sloppy with my "hard" passwords. The forums are also set to NOT tolerate more than two or three wrong tries to login. If you hit the limit, you have to wait a while before re-trying (as in minutes or an hour or so.) Again, it's a security thing.
So, check with Angie to see if you're using the correct login name (often not your username.) And I think she can send you a link to reset your password, also. Hope this helps.
Scrapper | Wife | Mother | Friend | Soprano | Traveler
Rotarian | CEO, Auction Systems | Recovering Perfectionist
Posted 08 August 2011 - 07:25 PM
Posted 09 August 2011 - 02:10 PM
Here are some articles and discussions I found about how to fix this sort of situation.
Probably the best thing is to find the routers instructions (they could be found online) and find out how websites are blocked via the router. You could then figure out how to unblock it.
Here's an interesting one about someone who logged in via public wifi and then she was blocked everyone else (other networks). There is a solution given. Maybe it would help.
Posted 09 August 2011 - 02:14 PM
Posted 09 August 2011 - 04:39 PM
Posted 09 August 2011 - 07:26 PM
However, I now can\'t get onto the forum again. It worked for a short time earlier. I was able to pull up the forum page but when I tried to log on, that was it. Now I can\'t even pull up the page. My husband said that he honestly doesn\'t think buying a new router is going to help because I can access the entire internet and all the scrapbook pages except the forum, gallery, or chat. We really are at a loss here...really nothing else we can do on my end.
Posted 09 August 2011 - 08:10 PM
Posted 09 August 2011 - 08:31 PM
I know it can't be the Comcast has decided it's a bad site because I use Comcast!
I'm sure your husband has already done it, but it's worth a shot to ask. One time, I got blocked from my FTP site (I was doing a bunch of downloading). I unplugged my modem and my router. Turned them off. Then I plugged in my modem and then my router and it solved it.
I read that one guy uninstalled and reinstalled his network card when something like it happened to him.
Here are some other possible solutions that seem to be different than you have tried. They all involved the same thing - suddenly the person can't get to one website.
Hope one of them works!
Posted 11 August 2011 - 09:37 AM
Posted 11 August 2011 - 01:25 PM
Posted 11 August 2011 - 01:33 PM
Posted 12 August 2011 - 12:06 AM
My Gallery I scrap with Photoshop CS6.
Posted 15 August 2011 - 10:59 PM
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