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Do Not Get Caught Like I Have Done!

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#1 A-M


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Posted 19 August 2012 - 01:45 AM

Back in 2009 after a year of using PSE6 I wanted to dabble in some designing and so bought myself Photoshop CS3 through ebay because it was a good price as CS4 had not long been released.
I have been using that software for my digital software ever since and love using it.

Well, I had a little extra money because of the inheritance from my mother and thought I would buy the upgrade to CS6. Well, I ordered the upgrade through the Adobe site and downloaded what I needed to and went to register it and needed to put in the serial number from my CS3... found the old case from the CD I had bought all those years ago..... it did not work... tried a few times and thought I would contact Adobe Customer service.
They were great I got to chat online ( not in person ) - just like in our chat room - typing questions and responses.
Well after sharing my serial number, I was informed it was not a correct serial number. So what I had bought must have been pirated software.
Now I am unable to upgrade which is disappointing but thankfully, Adobe are refunding me my money that I paid for the upgrade.

So I advise everyone to just save up your money and only buy software from the proper resellers or direct from Adobe.



#2 healthyscraps


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Posted 19 August 2012 - 03:40 AM

Anne-Marie, how disappointing that you were unable to upgrade your software, especially when you thought you were buying a licensed product. I am glad they refunded your upgrade purchase when it was discovered you couldn't use it.
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#3 Yvonnesg1


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Posted 19 August 2012 - 03:59 AM

Thanks so much for sharing this story with us!

#4 Sara Arell

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Posted 19 August 2012 - 04:43 AM

What a disappointment, Anne-Marie! I'm so happy that Adobe refunded your money - maybe now you'll have enough to buy the REAL Adobe version? What a shame that there are people out there who pirate software - it just isn't right.


#5 ValerieT


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Posted 19 August 2012 - 04:59 AM

Sorry this happened to you, Anne-Marie, glad you got your money back.






#6 Sherry Lynn

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Posted 19 August 2012 - 06:09 AM

:bighug: Oh my goodness Anne-Marie how frustrating --- I'm so sorry this happened to you, thank you for sharing your story! :bighug:
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#7 JenniferZ


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Posted 19 August 2012 - 07:20 AM

How frustrating! I am glad Adobe was able to help you with a refund on the upgrade, at least!



#8 AmandaFace


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Posted 19 August 2012 - 07:28 AM

Bummer! Yes, ebay is very scary for stuff like that. Sellers who may be selling you pirated software may not even know themselves that it's pirated! Glad adobe was at least able to refund your upgrade money.

#9 DragonsLady


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Posted 19 August 2012 - 07:51 AM

I'd heard of this happening before. And Adobe is an honest company. I've always bought direct from them. It just hasn't been worth the angst of being ripped off. I'm so sorry that you were Anne-Marie. Don't you just hate not being able to trust everybody.
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#10 MariJ


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Posted 19 August 2012 - 08:42 AM

Sorry Anne-Marie and thanks for the warning.


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#11 princessrunningfingers


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Posted 19 August 2012 - 08:44 AM

This happened to my sister when she bought PSE (I think from ebay). She later found out that she had a fake serial number. What a shame some people have to spend their time figuring out ways to cheat people.



#12 mimes1


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Posted 19 August 2012 - 09:40 AM

Well this is a good heads up. Thank you for sharing your story so others can learn too. What a bummer.

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#13 AggieB


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Posted 19 August 2012 - 10:23 AM

How frustrating for you! At least Adobe was helpful. Thanks for sharing.
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#14 tinkerbell11


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Posted 19 August 2012 - 10:59 AM

Ahh that stinks!Glad Adobe is willing to refund your upgrade purchase tho!



#15 ScrapGram


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Posted 19 August 2012 - 11:48 AM

Wow! Sorry to hear about that. I like eBay, but you really have to be careful. We recently had a bad experience with a scammer on eBay. It is such a shame there are so many crooks out there.


#16 Cheri T

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Posted 19 August 2012 - 01:29 PM

How frustrating. I'm so glad Adobe refunded your upgrade money, but I'm sorry this all happened to you to begin with. Thanks for the warning for others!



#17 teecee


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Posted 19 August 2012 - 01:29 PM

So sorry for you bad experience A-M. Glad Adobe was able to help you with it.

#18 AnnBK


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Posted 19 August 2012 - 01:33 PM

A good lesson for us all. I have always been suspect of those "too good to be true" deals on eBay....you're always better off in the long run buying from the source, in this case Adobe. Sorry for the frustration, but glad Adobe came through for you.



#19 lorac


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Posted 19 August 2012 - 06:52 PM

So sorry to hear about what happened to you Ann Marie. But glad that Adobe was nice enough to refund you your money. You do have to be careful of whom you buy from on eBay. I got stuck a couple of times. However, I did buy PSE8 on eBay and it was a good serial number.

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#20 SodScrap


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Posted 20 August 2012 - 06:48 AM

Ahh, bummer! Glad you were able to get your money back!





#21 BetC


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Posted 20 August 2012 - 08:46 AM

What a disappointment. At least Adobe was helpful.

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#22 LenaLotta


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Posted 21 August 2012 - 05:40 AM

I'm sorry for you Ann-Marie! Thank you for your warning

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