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Relinking In Acdsee 2 On Mac


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#1 NanaB99

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Posted 30 May 2013 - 08:21 AM

ACDSee's customer support, to put it politely, STINKS! I've tried twice to get help with this and get absolutely no response. I was about to pull out my hair until I remembered... "I bet someone on SGs can help me!" If I hadn't spent hours cataloging with this software I would use something else, but at this point it's too big a mountain to climb!

I upgraded to Mountain Lion on my Mac which meant I had to upgrade to ACDSee 2. My files are all there but the cataloging is not. I have backups but don't have a clue how to find the database (if that is what I need to do). Help!!! I followed the install directions carefully so don't know what I've done wrong.....
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#2 BetC

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Posted 30 May 2013 - 08:42 AM

I was so frustrated with ACDSee that I have chalked it up to a learning experience. It worked fine on my Snow Leopard Mac, but as I added more and more files to the catalog it ground to a halt, would not open files and always was crashing. No support from them AT ALL. I did discover that the imbedded info does not transfer unless you move it within the ACDSee program. I wish you luck - I trashed all my work and the program!!!

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#3 Cheri T

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Posted 30 May 2013 - 09:51 AM

Darnit, how disappointing. I am one of the few that has stuck with ACDSee for the long, long haul. I still really like it and find it works well for me. I have not, unfortunately, kept up with upgrades to the program though, and know that I'll probably run into huge problems the next time I have to get a new laptop. My version is not compatible with Windows 8. eep.

If you don't happen to find someone on here who can help, Google or see if you can find a private (ie not run by ACDSee) forum with an ACDSee thread. If it's possible for it to run properly again, someone out there probably has posted about it somewhere.
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#4 AggieB

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Posted 30 May 2013 - 11:56 AM

I, too, have been very frustrated with the ACDSee support. The last time I upgraded I lost all my tags (neglected to read the fine print that said you had to back up your database). If I hadn't put so much time into it, I would be tempted to trash it too, but it does have my tags (although the search is lousy) and I've gotten used to editing photos there. Good luck everyone!

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