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Having Trouble With The Chat Room?


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Poll: Having Trouble With The Chat Room? (25 member(s) have cast votes)

Can you get into the Scrap Girls chat room?

  1. Yes, always. (13 votes [52.00%])

    Percentage of vote: 52.00%

  2. No, it never works for me. (1 votes [4.00%])

    Percentage of vote: 4.00%

  3. Usually, but sometimes I have trouble (7 votes [28.00%])

    Percentage of vote: 28.00%

  4. Sometimes I can get in, but I usually have trouble. (4 votes [16.00%])

    Percentage of vote: 16.00%

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#1 April Showers

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Posted 11 July 2013 - 02:32 PM

I'm just trying to figure out how wide-spread the chat room issues are.

Please answer the poll question. If you don't know the answer, go try and see if you can get in. Posted Image Then give any details that might help us solve your issue in a post below.

If everyone is having the same problem, it may be easier for us to solve. For instance, if you a get a pop-up message, let me know what it is or take a screen shot of it. If you update java and it still won't let you in, let me know that too.

Thanks for all your help!

Oh, if you could let me know if you're on a PC or a Mac, that would help too.

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#2 bjc

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Posted 11 July 2013 - 02:36 PM

good luck figuring it out april... i dont have a problem. i voted above
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#3 tiza126

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Posted 11 July 2013 - 03:48 PM

Worked from my office computer. I'll test it from home later.

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#4 jenrou

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Posted 11 July 2013 - 03:49 PM

I never have had a problem getting into the chat room. sometimes the lines don't meet up, or something wacky, but I can use it. I voted.

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#5 CRS

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Posted 11 July 2013 - 03:49 PM

I usually don't have an issue. I get a security warning to see if I want to run the app. The only times I have trouble is when I click on the box that says not to show that message again. I'm on a PC.

#6 ValerieT

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Posted 11 July 2013 - 03:54 PM

I've only ever had trouble once. Firefox updated and disabled Java, saying it was out of date. I had to update Java, and change the settings in Firefox for it to work. I'm on a PC.

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#7 Florida granny

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Posted 11 July 2013 - 03:57 PM

The only time I've had trouble is when I have to update Java first, so it just takes some time to do that. I always get a security warning, but I just click that I'll take responsibility for it, and it lets me in.

I use IE on a PC.

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#8 teecee

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Posted 11 July 2013 - 04:01 PM

I get the pop-up message and check the box to accept the risk then I click run. I'm using Firefox on Windows 7

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#9 princessrunningfingers

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Posted 11 July 2013 - 04:18 PM

I updated Java again, and now I get the same pop-up that Theresa got. However, there are lots of little pop-ups that kept coming up, but finally they stopped and I was in.

I'm using IE on a PC.

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#10 Sara Arell

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Posted 11 July 2013 - 05:42 PM

Sometimes I can get in - but usually I get booted out - I'm on a Mac and I keep my Java updated - I have gotten the security message but when I do, I check to be sure my Java is updated to that version - doesn't seem to make much difference - thinking it's a Mac issue?

I use Safari.
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#11 SodScrap

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Posted 11 July 2013 - 06:24 PM

Great idea April! I haven't had trouble yet! (I voted) I am a PC using Windows 7 or 8.

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#12 Sherry Lynn

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Posted 11 July 2013 - 06:46 PM

I can get in too AND I get the warning box --- I use Goggle Chrome on Windows 7.
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#13 Bride

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Posted 11 July 2013 - 07:12 PM

I get the pop-up message and check the box to accept the risk then I click run. I'm using Firefox on Windows 7

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I get the same thing Theresa does. I am using Google Chrome on XP

#14 BetC

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Posted 11 July 2013 - 08:21 PM

My issues are the same as Sara's. I'm also on a Mac, but using Google chrome.

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#15 MariJ

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Posted 11 July 2013 - 08:46 PM

Same as Diane - only time I've ever had a problem (once) was when I had to update Java.
I'm on a Mac using Safari browser

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#16 AggieB

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Posted 11 July 2013 - 09:06 PM

I get the pop-up message and check the box to accept the risk then I click run. I'm using Firefox on Windows 7

Attached File  Untitled-1.jpg   163.18KB   13 downloads
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I've seen this message, too, but then I can get in. I remember one or two rough sessions, but they were quite awhile ago.

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#17 April Showers

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Posted 11 July 2013 - 09:08 PM

I was worried that many of you couldn't get in at all. I'm glad there are so many of you that aren't having much trouble!

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#18 alsoarty

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Posted 11 July 2013 - 09:15 PM

No problem for me - except once when I had to do an update - otherwise it's great! I'm on a MAC and use SAFARI.


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#19 April Showers

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Posted 11 July 2013 - 09:32 PM

When I check the "Do not show again for this app" box it stops that pop-up until the next java update.

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#20 Murmer

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Posted 11 July 2013 - 09:50 PM

Chats hate me :( I can usually get on but then it freezes or kicks me off...I use Safari and a Mac. I think it is a Mac thing not a ScrapGirls thing...but it is consistent on Java based chat rooms...one place uses Adobe Connect and I have never had a problem.
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#21 April Showers

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Posted 11 July 2013 - 09:56 PM

Chats hate me Posted Image I can usually get on but then it freezes or kicks me off...I use Safari and a Mac. I think it is a Mac thing not a ScrapGirls thing...but it is consistent on Java based chat rooms...one place uses Adobe Connect and I have never had a problem.


Adobe Connect uses Adobe Flash rather than java - makes sense that you don't have the same problems. Looks like it is a bit more than what we're already paying for, but we can look into it. Thanks Amber.

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#22 mimes1

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Posted 11 July 2013 - 11:23 PM

I can't get in at all any more. It seems to be a java thing because it's deactivated. I activated it to test it again just now, and it wants me to update and do weird things which I don't trust, so I'm choosing not to do it with all the java problems I've heard about.

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#23 April Showers

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Posted 11 July 2013 - 11:35 PM

I can't get in at all any more. It seems to be a java thing because it's deactivated. I activated it to test it again just now, and it wants me to update and do weird things which I don't trust, so I'm choosing not to do it with all the java problems I've heard about.

The chat requires java to run. It should be the latest version because that will be the most secure.
They really aren't weird things. Updates require you to allow java to access your computer like any software update will. I have to click the same thing for Adobe updates. You can enable and disable java just for the chat. It doesn't take long.
The pop-up when you try to get into the chat tells you java isn't secure. You should never enable it for a site you don't trust. You can allow it to just let it go to the chat room each time though.

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#24 Belle

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Posted 12 July 2013 - 12:46 AM

No problems when I was using Windows 7 on PC and Google Chrome. Have not tried it on Windows 8 yet. Still have to download Java. What about something that works with IPad? Posted Image

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#25 A-M

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Posted 12 July 2013 - 04:37 AM

I can get in too AND I get the warning box --- I use Goggle Chrome on Windows 7.


Same as Sherry

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#26 Nica

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Posted 12 July 2013 - 09:23 AM

I'm the same as Theresa. Once I click okay and don't show this again, I'm fine until they update Java again. I'm using Windows 7 on a PC and Firefox.

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#27 SodScrap

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Posted 12 July 2013 - 11:05 AM


I get the pop-up message and check the box to accept the risk then I click run. I'm using Firefox on Windows 7

Attached File  Untitled-1.jpg   163.18KB   13 downloads
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I get the same thing Theresa does. I am using Google Chrome on XP

I get this...I just accepted it and checked not to show me again! ;) I think both were Firefox, one is on Windows 7 and one Windows 8...fyi.

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#28 mimes1

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Posted 12 July 2013 - 09:39 PM

After reading all this maybe I shouldn't be so chicken and just update java and accept the pop ups!

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#29 lorac

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Posted 13 July 2013 - 10:08 AM

I never had a problem before, but now I just tried it and I get an error message stating that I have to download Java. Did that, but it still won't download the file. I'm using Windows 8 (which I hate) and I believe that is the problem. If anyone has a suggestion, please let me know.

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#30 Belle

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Posted 13 July 2013 - 10:35 AM

I never had a problem before, but now I just tried it and I get an error message stating that I have to download Java. Did that, but it still won't download the file. I'm using Windows 8 (which I hate) and I believe that is the problem. If anyone has a suggestion, please let me know.


Carol, I'm just starting to use Windows 8 and still have a love/hate thing going. Have not made up my mind yet. I hope I'm not going to have problems with the chat.

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