scrapgarden Posted June 20, 2014 Share Posted June 20, 2014 I have a problem and during the last several months have tired several times to contact Scrapgirls via the 'contact us' link. I have yet to received a reply. Anyone else have this problem? Does anyone know who to contact? Have always receive a quick reply before. Thanks, Lynne Link to comment Share on other sites More sharing options...
zebidee75 Posted June 20, 2014 Share Posted June 20, 2014 Sorry you're having problems - the best person to contact is Angie Briggs - this is the link to her profile and then you can message her from there: http://scrapgirls.net/forum/user/421-angleigh/ Link to comment Share on other sites More sharing options...
tinkerbell11 Posted June 20, 2014 Share Posted June 20, 2014 That is very odd, Angie is super fast about getting back to members. Hmmm I will email her and let her know. Is this a link on the home page? Link to comment Share on other sites More sharing options...
tinkerbell11 Posted June 20, 2014 Share Posted June 20, 2014 I think I found where you mean, on the home page and then did you email via that link? I sent Angie a message to let her know also. Link to comment Share on other sites More sharing options...
Smiles Posted June 21, 2014 Share Posted June 21, 2014 I think the customer service email is Hello@Scrapgirls.com Link to comment Share on other sites More sharing options...
JenniferZ Posted June 21, 2014 Share Posted June 21, 2014 I am so sorry you are having this problem! If you email hello@scrapgirls.com, you will reach Angie and she will help you asap! Link to comment Share on other sites More sharing options...
angleigh Posted June 21, 2014 Share Posted June 21, 2014 They are correct...you can email me at hello@scrapgirls.com Unless it's the weekend I try to email the same day (usually within a few hours, unless it's after business hours) Weekends may be a little longer. If for some reason you email and don't get an answer you can drop me a private message here and I get those also Link to comment Share on other sites More sharing options...
SodScrap Posted June 21, 2014 Share Posted June 21, 2014 Yep, Angie is our go to girl!! Please post back if you need additional help!! Link to comment Share on other sites More sharing options...
jode2771 Posted June 21, 2014 Share Posted June 21, 2014 Wonder what happened? Perhaps the messages got lost in the transition to our new server? So pleased you have been pointed in Angie's direction, she will solve your problem for sure :-) Btw, welcome to our forum, make yourself at home here :-) Link to comment Share on other sites More sharing options...
scrapgarden Posted June 22, 2014 Author Share Posted June 22, 2014 I acutally have sent from several different 'Contact us" places; the Botique, my account, the home page and my e-mail address book. The e-mail address says hello@scrapgirls.com. Replies have always been super fast before (not including weekends). Very weird. Will pm Angie and see if we can figure it out. Maybe my provider is suspect or something. Thanks for all the advice, Lynne Link to comment Share on other sites More sharing options...
MariJ Posted June 23, 2014 Share Posted June 23, 2014 I wonder if somehow the replies are getting stuck in your junk/spam mail? ScrapGirls is ok for me, but occasionally a blog email or something else will for some strange reason get diverted to junk mail. Sure hope you get this settled, that's frustrating! Link to comment Share on other sites More sharing options...
Sara Arell Posted June 23, 2014 Share Posted June 23, 2014 Angie is amazing at getting back to us in a jiffy, so thinking your "contact us" got lost in the universe somehow? I hope by now you have reached her and I know she will take care of your issues. Yes, Angie is our "go to girl" for EVERYTHING! She just plain rocks! Link to comment Share on other sites More sharing options...
scrapgarden Posted June 23, 2014 Author Share Posted June 23, 2014 The Calvary (Angie) arrived and all is well now. Using a different e-mail address so still not sure what was going on with the original one, but I do have contact now! Link to comment Share on other sites More sharing options...
JenniferZ Posted June 23, 2014 Share Posted June 23, 2014 Yay!!! Link to comment Share on other sites More sharing options...
Debbie Cleek Posted June 24, 2014 Share Posted June 24, 2014 I'm so sorry that you didn't get though! It's very strange. When in doubt you can always call our 1-888 number listed on the front of our site. It's the direct line to Angie. Link to comment Share on other sites More sharing options...
Debbie Cleek Posted June 24, 2014 Share Posted June 24, 2014 Oops - my mistake the number is listed on our Contact Us page. It's (866) 598-3444 Link to comment Share on other sites More sharing options...
SodScrap Posted June 24, 2014 Share Posted June 24, 2014 The Calvary (Angie) arrived and all is well now. Using a different e-mail address so still not sure what was going on with the original one, but I do have contact now! Yay!!!!!! Link to comment Share on other sites More sharing options...
GrannieEv Posted June 24, 2014 Share Posted June 24, 2014 Let's hear it for success! Link to comment Share on other sites More sharing options...
Jo Corne Posted June 24, 2014 Share Posted June 24, 2014 wahooo, yay for succeeding and double yay for our amaze balls Angie Link to comment Share on other sites More sharing options...
AggieB Posted June 30, 2014 Share Posted June 30, 2014 Glad you got that straightened out. It was surprising; Angie really is very good.. Meanwhile, welcome to scrapgirls. Link to comment Share on other sites More sharing options...
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