Issues With Png Files - Cannot Parse The File

[PamelaZ]

Hi I'm still running Photoshop CS4 and am running into an annoying issue that is slowing me down.

 

Has anyone ever seen the message "Could not place the document because the file-format module cannot parse the file"?

 

I've searched forums but can't find a solution. It happens once I get going on a layout and want to Place a PNG file on a layout. I have to close out Photoshop and restart it. Then after a few times it happens again. I suspect it has something to do with the Preferences file but can't figure it out.

 

My plan is to upgrade to CC once I get a new laptop.

 

Thanks for looking at my problem. Pam Zeman

[JenniferZ]

Hi Pam,

Try going into your Windows Folder Options and making sure that "Hide extensions for known file types" is UNchecked.

[Figment]

I know I've run into this myself occasionally. What I do is change the extension to .psd, then open it that way. Once open I save it back as a .png. HTH

[PamelaZ]

^{Hi Jennifer, I tried what you suggested and after a while I started getting the message again. I keep having to close out Photoshop and restart it. I even restarted and shut down my machine hoping that would clear some cache or file. Not much luck. So annoying when working with PNG files. I did read what Figment suggested. and that will work. I also read that I should reset my Preference file. I hate to monkey with the install because CS4 is no longer supported. I could clone my hard drive and then try to reinstall the Preference file. I was hoping to get another year out of this machine and software. Thanks ladies for your input.}