Art_Teacher Posted February 27, 2021 Share Posted February 27, 2021 I'm not sure this is the right place to post this, but I didn't see a website issues forum, so here it is! A couple weeks ago, I got logged out (my new computer did it. lol) and I couldn't remember my password. I tried several different versions of passwords I use, but the system locks you out after a few tries. Then, I came back a couple days later and clicked on the Forgot Password link at the login. It said it sent me an email to reset my password, however, I never received such email. I checked all my email accounts and my spam folders. I did this twice about a week apart. Luckily, I finally hit on the right password combination to get back in today, but there was no easy way to reset my password...system isn't working? Just thought I should let somebody know! (I even messaged in the "Contact Us" section of the shop, but didn't get a reply as I presume there are different people monitoring that than monitor the forums?) Glad to be back in! LOL Quote Link to comment Share on other sites More sharing options...
DixieLee Posted February 27, 2021 Share Posted February 27, 2021 If it happens again keep trying to contact them- they will catch up with you- and posting here someone will also help you. I finally started keeping a booklet of my passwords since getting older I could not remember them all and yes, there are times when the correct password doesn't work on some sites (the bank) but it keeps me on my toes! Quote Link to comment Share on other sites More sharing options...
Laura Posted February 27, 2021 Share Posted February 27, 2021 You could also try sending an email to info@scrapgirls.com or message @angleigh Quote Link to comment Share on other sites More sharing options...
angleigh Posted February 28, 2021 Share Posted February 28, 2021 @Art_Teacher I did get your email this morning, but with it being a weekend I'm not always near a computer and was out of town until about 20min ago. I came in and was going to look into it but I see you did get back in. Glad you got back in and I'll look into the issue. Thanks Quote Link to comment Share on other sites More sharing options...
Art_Teacher Posted March 16, 2021 Author Share Posted March 16, 2021 On 2/27/2021 at 5:06 PM, DixieLee said: If it happens again keep trying to contact them- they will catch up with you- and posting here someone will also help you. I finally started keeping a booklet of my passwords since getting older I could not remember them all and yes, there are times when the correct password doesn't work on some sites (the bank) but it keeps me on my toes! Well, see, I couldn't post on here without my password/account. It wanted me to make a new account, but I couldn't with my email. lol I have a booklet, but apparently I didn't write this one down. LOL It would be helpful if sites would let you know their password requirements when you forget. Like "Hint: your password requires a capital letter, a number, and a special character." I use the same passwords on most sites, but get tripped up when there is a different requirement. Haha! Quote Link to comment Share on other sites More sharing options...
Art_Teacher Posted March 16, 2021 Author Share Posted March 16, 2021 On 2/27/2021 at 7:07 PM, angleigh said: @Art_Teacher I did get your email this morning, but with it being a weekend I'm not always near a computer and was out of town until about 20min ago. I came in and was going to look into it but I see you did get back in. Glad you got back in and I'll look into the issue. Thanks Thanks! I get it. Just wasn't sure why I never got the reset email, because I assume it's automatic? Wanted to let somebody know, in case others have the issue. Quote Link to comment Share on other sites More sharing options...
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