Scrap Girls Digital Scrapbooking Forum: Debbie Cleek - Viewing Profile - Scrap Girls Digital Scrapbooking Forum

I can't believe I'm so late on saying Congratulations! Hurray Dixie! Thanks for being such a terrific member!

I just wanted to chime in and say it's incredibly hard to predict what Google will "serve up" for search results, and Scrap Girls has no way of controlling it. As a rule-of-thumb if you are posting information any place on the internet you should assume that Google will eventually tie it back to you.

You could try removing your copyright, since that contains both your first and last name and see if that helps, but I cannot guarantee that it will. Contact April Showers and she can tell you how to go about removing the copyright or removing those images all together.

Also, if you do try that, don't expect instant results from Google. It could be days, months or potentially never when they decide to "re-index" those images. There is a whole career field built around trying to guess what Google will like and rules change daily.

I passed your comments on to Veronica Chapman who owns Pro Digital Photo and she asked me to post the information below for her. I've communicated with her many times on the phone and via email and I can tell she is a good, caring business owner who wants to make sure her customers are happy. If you had any problems with print orders during their sale at the beginning of May, I'd really encourage you to read this and give them the benefit of the doubt, because they really do a nice job with printing. Thanks - Debbie


I do want to first apologize for any inconveniences you all had with ordering scrapbook pages from Pro Digital Photos during our National Scrapbook Week Sale. Althought your feedback is actually quite good for me to hear in order to make improvements to better serve my customers, it makes me feel bad that some of you had troubles that were frustrating to you.

Below I would like to personally address the topics I have seen being discussed in hopes that it might answer some of the questions you have. And please know that if you ever have questions or issues with a product you are trying to order with Pro Digital Photos, you can always contact our customer service department and talk to a real live person. We have the tools to access your computer and help figure out what your personal problem might be. Everybody has different computer set ups that can cause a wide range of weird things, so let us help you if any frustrations happen!

Also, I would like to extend my scrapbook page sale to all you Scrap Girls fans for 1 more week. I can offer 12x12 scrapbook pages on photo paper for 99 cents each, if you order 20 pages or more. If you would like press pages it is $1 for 20 pages or more. Simply use the coupon code scrapgirls at checkout. The coupon will be good from May 15th, 2013 until May 22nd, 2013. And please, please, please contact Pro Digital Photos with any issues you might have. We are more than happy to help you out and make your experience be the best! We can be reached at 801-785-7432 or info@prodigitalphotos.com.

1. Coupon Code Not Working: I was unaware that the coupon code wouldn't work for order quantities that were less than 20 pages. But we still honored all order quantities, you just needed to call our store directly at 801-785-7432 or send us an email to info@prodigitalphotos.com, which are both listed on the home page of our website. I know this would have been an added thing to do in reaching out to ask for help, but we are always available to help people with any issues they run into. I am unaware of why the coupon code didn't work for some people if they were ordering more than 20 pages. But again, our customer service team is always able to help with any issues people have.

2. Large Quantity Orders: We do have 2 options when ordering scrapbook pages. You can choose your size per image for each individual file or if you have a larger order quantity, you can choose the "express order" option which allows you to order the same quantity and size of all the photos you upload. This is offered as one of the first steps when placing your order. We have this option to make it easier and faster if someone wants the same size and quantity of all their images, but I am assuming some people didn't see this option while they where ordering.

3. Duration of Upload Time: When you are placing an order through our website, our online ordering system is using your thumbnails to allow for a quicker and smoother ordering process. But once you finalize your order and hit the "submit" button, our system is now retrieving all your high resolution files, which can take a while to upload depending on the quantity and size of your files, and mostly depending on your upload speed from the internet you are using. It can take a couple hours to upload a large quanity of high resolution files, which is usually the case when people order 100+ scrapbook pages that are high resolution.

If any of you have further questions or would like to reach out to me personally, you can send me a message to veronica (at) prodigitalphotos.com. I am happy to help out and am open to any suggestions you might have.

Thanks,
Veronica Chapman
President - Pro Digital Photos

801-785-7432 x222

Hi Kari - Welcome back! Glad to see you return. I noticed that you said you lost your EHD with all your products on it. If you contact Angie at hello@scrapgirls.com we can help you replace many of your SG products if they are not more then 5 years old. Anything we can find a record of you purchasing the first time we will re-send you. Hope this helps!

I'm so sorry that you all experienced problems - especially what you went through Karen - that is truly frustrating. I have to say that we did test order with them earlier this year. We placed two separate orders, but they were only for a couple of pages each. We were not in love with their ordering system, but we were really happy with their product. In fact we thought the colors of their printed pages were actually truer to what you see on your monitor then their competition's. So we tried hard to steer you to a good shop to work with. We really didn't want to vouch for anyone we didn't think would do our customers right.

I will be sure to pass your feedback along to Veronica (the owner) - I know they are working on their website and hopefully these issues are going to be addressed in their update. I would also say that some of the slowness you might have experienced with the upload could be due to it being the last day of a big sale - I'd imagine that their server was fairly busy today.

If there is anyone who was not able to place their order this weekend (due to site or coupon issues) and they still want to please contact Angie - we will collect names and make sure to have them honor the sale price for you this week.

I'm truly sorry for your wasted time and overall annoyance with them! Debbie