Scrap Girls Digital Scrapbooking Forum: Debbie Cleek - Viewing Profile - Scrap Girls Digital Scrapbooking Forum

Many of you may have noticed recent posts on the Forum related to Scrap Girls customers who have had fraudulent charges on their credit cards. I want let you to know that I am aware of these posts but have been working through all the proper channels before addressing these comments publicly. Your security is of utmost importance and I wanted to make sure a thorough investigation and fix was in place before anything else.

Today I sent out an email letter to many of our customers letting them know that the internet server at Modular Merchant, where our storefront is housed, was targeted by an aggressive hacker this summer and this person was able to obtain some of our customers credit card information. We have learned that the threat occurred between the dates of July 25th, 2012 and September 4th, 2012 and we have contacted all the customers that may have been affected. We believe that this hacker obtained the credit card numbers during the period of the breach, but may have held on to them and is now using them for transactions. If for some reason you did not receive an email today and think you should have, please let me know right away. If you did place an order during this time we want to help you communicate with your credit card companies to insure your information is safe.

The very most important thing I want you know is as a result of this breach and our recent storefront upgrade our site is more secure then it ever has been before. Though we have always taken every security precaution available, our servers are now under heightened protection. We are also actively involved in a criminal investigation with the FBI to catch and prosecute the hacker. Thanks to the vigilance and actions of our customers and security provider we hope to help law enforcement put this criminal behind bars.

I want you to know that it has been very difficult to not immediately answer these posts and tell you that I am doing everything in my means to make sure your information is safe. But I wanted to make sure that the problem had been completely resolved, and I had all the information available to me to be able to assure you that things are 100% secure. Now that this information is public I want to answer any questions you may have.

If you have any questions or comments, or want to know any specifics about what Scrap Girls does to protect your personal information feel free to post them here and I will try my very best to answer them. If your question is more personal in nature, please do not hesitate to send me a PM.

Your security and your trust couldn’t be more important to us. Many, many people depend on that trust and the orders that you make to support their families. I truly apologize for any concern or inconvenience this has caused. My own credit card had fraudulent charges on it and I had to cancel with the bank and wait days for a new one to arrive, so I know what a headache this is. I want to do everything I can to have you feel safe and valued when you shop, share and participate at Scrap Girls. You have all been so supportive of this company, and so welcoming to me as it’s new leader and I hope that we can continue to support each other through this temporary turmoil.

I'd appreciate it if you could send your prayers and good thoughts to Kerry Veale, one of our wonderful designers. She was diagnosed with breast cancer earlier this summer and is schedule for a mastectomy tomorrow morning (9/27). She has a very positive attitude about the diagnosis and the surgery but said that she would really appreciate our community's prayers and positive thoughts for her tomorrow. Thank you, lovely Scrap Girls.

Please send your good thoughts to Lori Cook and her family (one of our designers). Her father passed away this week. Lori has been his caretaker for many years.

I just want to say how excited I am to be part of the ScrapGirls team. I feel so grateful to be part of this amazing group. I can't wait to meet you all and admire your beautiful creations. And once I get the courage up I'll share mine with you mine.

I'm very fortunate to be spending this next week with Ro. She is an amazing gal and I hope I can fill her very, very large shoes.