I placed an order when ScrapGirls initially promoted Pro Digital Photos and was 100% satisfied with the results. The color was accurate and the quality was quite nice. However, when I recently placed a second order, although the printing was quite acceptable, I was disappointed that the paper had been trimmed incorrectly. I had designed cards to be printed on a 12x12 sheet and had placed crop marks so that I could cut the cards to size (two to a page) leaving a 1/4" white border around the edge. The top of the paper had been trimmed leaving only a 1/16" edge. (On the jpg file that I had sent, the cards were actually placed in the middle of the 12x12.) Now the cards were too small to coordinate with the envelopes and clear boxes that I had already ordered. I let the company know of my disappointment and was contacted on the phone by Veronica the following day. She apologized saying that they were training a new person on the press and it had been their error. She would personally supervise a re-order and send it out immediately. The cards just arrived and I could not be any more pleased.
Normally they do not print a project such as this. However, the key to success is to tell them NOT to trim. Communicate very clearly what you have in mind. She suggested using a 11x17 sheet. Or, I suggest using only one card per 12x12 sheet. Be sure to order their heavier paper (Press). If you order at least 20 pages, the cost would be $1.10 per sheet. You will need a scoring tool to fold the edges otherwise they will crinkle. Since I had ordered 100, I was trying to cut the cost by placing two cards on each sheet. I will definitely be ordering from this company again.
Joyce SchardtMember Since 14 Apr 2007
Offline Last Active Today, 05:54 PM
- Group Creative Team
- Active Posts 1,574
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- Member Title Super Scrapper
- Age 70 years old
- Birthday May 21, 1943
Lake of the Ozarks, Missouri