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Acdsee Crashing


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I have organized most of my stuff on ACDSee, loads of hours invested, and now every time I launch the program, it crashes. The error message is "ACDSee can't connect to Database.............etc.". Then the program closes and can't be launched again. My husband restored to the last backup, I launched ACDSee and it works for about 10 minutes and crashes again. Is this program unstable / unreliable, or am I just unlucky?

 

Have any of you experienced this? suggestions, solutions? I have a request to Technical Support, but either they are very busy or have a really small crew because their automated response indicated it could be up to 4 days for a response.

 

Thank you so much for any comments, etc.

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I stopped using ACDsee because I would get a message the program has stopped responding. I too had spent hours sorting, organizing and tagging and was not a happy camper. I finally uninstalled Acdsee and started over with my tagging using Windows Photo Gallery. I'm almost organized once again and haven't had any problems.

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i use acdsee and am ok...and when i have had problems i call them and they are very helpful....call 250-419-6701 .... they are in canada ...i have an internet phone so it is free but before i had voic phone it cost to call canada for me so you may want to check about that...or see if there is another number...but when i have called this number they are very helpful...interested how it turns out for you...let us know

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forgot to add...i have seen alot of stuff about organizing with photo gallery and picasa on the mb but dont want to redo all the stuff i have done...and also i am on an ehd that goes btw my LT and Dt so dont know if you can do that with more than one computer..... and i really do like how you see all the items when you do a search...couldnt figure out in picasa how you can see them all together...you just see a folder and another folder etc...or else i dont understand

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I haven't had any problems and have SCADS of stuff organized in ACDSee. Call them like Bobbi suggested and I hope they can help you iron our your troubles!:) It's a great program; I absolutely love it.

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Have you optimized lately? I use ACDSee and have rearely had a problem. it did get into a crash mode lately. I contacted them , and they answered very quickly, to try to optimize first. I did that and have had no problems since. To get to optimize go to the tools > database>optimize. That may not be exact. When i get home from work I'll check.

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Guest faerywings

I always recommend backing up and optimizing your database first. It is easy, painless, and usually does the trick. I back up and optimize at least once weekly.

If that doesn't help, you can try this:

Recovering from crashes. Deleting the cdx files.

Or:

Locking or Crashing? ACDSee initial install errors.

 

If not you can post at http://community.acdsee.com/forums/ if these don't help.

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I too had problems with ACDSee crashing on me. I tried everything listed above and called their help line. Still kept having problems. So I finally gave up and didn't use anything for tagging. Now that I have Vista, I use the Vista Photo Gallery and it is so easy to use. Tagging takes way less time than in ACDSee and searching is just a snap. Love that part about Vista.

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