Guest obsessedcropper Posted January 22, 2008 Share Posted January 22, 2008 I can't get on to it and download my purchases. I was in the middle of it, and then it just wouldn't download anymore. I can't get into the boutique now. Is anyone else having problems? Link to comment Share on other sites More sharing options...
Brandy M Posted January 22, 2008 Share Posted January 22, 2008 Some areas maybe having trouble because of AT&T. See this thread: Ro explains... http://scrapgirls.com.ipbhost.com/index.ph...c=19253&hl= Link to comment Share on other sites More sharing options...
kazbar73 Posted January 22, 2008 Share Posted January 22, 2008 I just made a purchase of about 12 things and I didn't have a problem downloading. Anyone else having a problem? Karen Link to comment Share on other sites More sharing options...
Guest obsessedcropper Posted January 22, 2008 Share Posted January 22, 2008 I was doing okay for most of the day, as I was downloading off and on all day. Now, in the midst of downloading, this happened. When I went back to look in my account, only part of the stuff I purchased was in there. Now, I can't even get onto the boutique. I see what you sent here, but it seems like it was fixed. What should I do? Some areas maybe having trouble because of AT&T. See this thread: Ro explains... http://scrapgirls.com.ipbhost.com/index.ph...c=19253&hl= Link to comment Share on other sites More sharing options...
Brandy M Posted January 22, 2008 Share Posted January 22, 2008 Email Angie @ hello@scrapgirls.com, she can help you. Link to comment Share on other sites More sharing options...
crush4dolphins Posted January 22, 2008 Share Posted January 22, 2008 I just had something happen too and I don't believe I have anything to do with AT&T I use Verizon DSL. I waited a little bit and tried again and then it worked. I don't know if they will all come out as uninterrupted/uncorrupted downloads yet, which I seem to get a lot of. I'm actually having Verizon come out tom to see what could be going on on my end. Link to comment Share on other sites More sharing options...
Guest obsessedcropper Posted January 22, 2008 Share Posted January 22, 2008 I don't have AT&T either. I also use Verizon for my phone and Comcast for my cable. I never had these problems before. I will email Angie. Thanks. Link to comment Share on other sites More sharing options...
brandiev Posted January 22, 2008 Share Posted January 22, 2008 Actually, ISP's, like Comcast, often route through AT&T -- I'm not certain that is the problem here, but it could be. Have you tried viewing the boutique through a different web browswer? What web broswer do you use? Link to comment Share on other sites More sharing options...
ScrapGirlsRo Posted January 22, 2008 Share Posted January 22, 2008 The Boutique is there. It is fine. Emailing Angie won't help in this instance because she can't solve a larger Internet problem for you. If you can't see the Boutique, then there is something wrong with how you are being routed. If the Boutique was down, nobody could see it. But it is there and it is working fine for most people. It works fine for me. However, if this larger Internet problem causes your download page to load slowly, she can break up the order into smaller chunks, which we have found is a band-aid for people who are being affected by the AT&T problem. You don't have to be an actual AT&T customer to be affected by the AT&T situation. The AT&T backbone is so extensive that most ISP's tie into it when they are bouncing you around the Internet to get to the place you are trying to get. You have to think of it like this: When you get in a car and drive from New York to California, you will take many Interstates and roads there. There are endless numbers of variations of routes there. When you go through various states, they are owned by the state in which you are driving. But you are from New York and you are trying to get to California. If there is construction in the highway in Colorado, it isn't the fault of the New York or California. It is Colorado that is working on their roads. The Internet is one huge vast "web" of electronic connections and highways - mostly owned by various Internet Service Providers. When you want to "go somewhere" the companies start handing you off as you bounce here and there on your way there. It is immaterial who your ISP is. They have agreements and you are bounced around between them. If you are bounced into the middle of a pile up - in this case the AT&T pile up- you are going to be affected. It doesn't matter if you are a Verizon, Comcast, or other company's customer. YOUR ISP is handing your signal off to AT&T at some point because they don't have all of the necessary resources to cover the entire world. That is why the cooperate with each other. That is why it is called "the web". It is not a straight shot between you and the website. The way there is not exclusive to your ISP... in fact, there is almost a 100% chance that you will be going around between various ISP's as you travel to your destination and sometimes, the signal comes back an entirely different way. Depends on Internet traffic. Let me show you something. This is a tracert between me and the store. I am a Comcast customer. (By the way, it is a normal thing for the 2nd hop to time out. That is something that happens between your computer and yoru ISP). This particular tracert shows two timeouts. They are all AT&T time outs. Comcast passed me off to AT&T and I ran into the AT&T problem as I was trying to get to the store. Hop 4 and hope 11 are those AT&T time outs. Hop 12 finally gets me to the hosting facility that has the store's server on it. When I ran this this morning, there was no issues with it. But then again, there was little traffic...on the Internet. FIRST TRACERT C:\Documents and Settings\Rozanne Paxman>tracert store.scrapgirls.com Tracing route to store.scrapgirls.com [72.3.202.176] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 * * * Request timed out. 3 12 ms 8 ms * ge-5-10-ur01.saltlakecity.ut.utah.comcast.net [6 8.87.170.241] 4 * * * Request timed out. 5 20 ms 18 ms 18 ms 12.116.47.117 6 52 ms 40 ms 40 ms tbr2.dvmco.ip.att.net [12.123.207.142] 7 39 ms 40 ms 40 ms cr2.dvmco.ip.att.net [12.122.23.69] 8 42 ms 41 ms 40 ms cr2.dlstx.ip.att.net [12.122.31.89] 9 42 ms 40 ms 40 ms tbr2.dlstx.ip.att.net [12.122.18.230] 10 39 ms 40 ms 38 ms 12.122.100.109 11 * * * Request timed out. 12 41 ms 41 ms 41 ms vlan905.core5.dfw1.rackspace.com [67.192.56.229] 13 * 47 ms 41 ms 67.192.56.43 14 42 ms 41 ms 42 ms store.scrapgirls.com [72.3.202.176] Trace complete. C:\Documents and Settings\Rozanne Paxman> SECOND TRACERT Here is a second tracert. I did it immediately after the first one - while I am typing this to you. This time hop 4 was okay but that darn hop 11 is happening again. This is the one that is causing us the headaches, by the way. AT&T has something going on in the southwest because that is where this facility is located. Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Rozanne Paxman>tracert store.scrapgirls.com Tracing route to store.scrapgirls.com [72.3.202.176] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.1.1 2 * * * Request timed out. 3 11 ms * 13 ms ge-5-10-ur01.saltlakecity.ut.utah.comcast.net [6 8.87.170.241] 4 * * 12 ms te-9-4-ar01.saltlakecity.ut.utah.comcast.net [68 .87.170.9] 5 25 ms 19 ms 19 ms 12.116.47.117 6 40 ms 40 ms 40 ms tbr2.dvmco.ip.att.net [12.123.207.142] 7 39 ms 39 ms 41 ms cr2.dvmco.ip.att.net [12.122.23.69] 8 40 ms 40 ms 38 ms cr2.dlstx.ip.att.net [12.122.31.89] 9 41 ms 40 ms 40 ms tbr2.dlstx.ip.att.net [12.122.18.230] 10 39 ms 40 ms 39 ms 12.122.100.109 11 * * * Request timed out. 12 40 ms 41 ms 44 ms vlan905.core5.dfw1.rackspace.com [67.192.56.229] 13 45 ms 42 ms 50 ms 67.192.56.43 14 43 ms 41 ms 41 ms store.scrapgirls.com [72.3.202.176] Trace complete. C:\Documents and Settings\Rozanne Paxman> THIRD TRACE Notice that I got stuck at hope 11 again. Yeppers... something is going on there with AT&T right outside of Rackspace. Phewie. Rackspace and our guys have no control over this thing at all. PHEWIE. But see all of these ATT hops? Comcast is routing me through that web of theirs like crazy, crazy, crazy! There is very littl actual COMCAST action going on at all. Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Rozanne Paxman>tracert store.scrapgirls.com Tracing route to store.scrapgirls.com [72.3.202.176] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 * * * Request timed out. 3 11 ms 11 ms 11 ms ge-5-10-ur01.saltlakecity.ut.utah.comcast.net [6 8.87.170.241] 4 10 ms 8 ms * te-9-4-ar01.saltlakecity.ut.utah.comcast.net [68 .87.170.9] 5 19 ms 19 ms 18 ms 12.116.47.117 6 42 ms 39 ms 40 ms tbr2.dvmco.ip.att.net [12.123.207.142] 7 45 ms 41 ms 45 ms cr2.dvmco.ip.att.net [12.122.23.69] 8 60 ms 45 ms 40 ms cr2.dlstx.ip.att.net [12.122.31.89] 9 41 ms 41 ms 39 ms tbr2.dlstx.ip.att.net [12.122.18.230] 10 39 ms 40 ms 40 ms 12.122.100.109 11 * * * Request timed out. 12 161 ms 222 ms 216 ms vlan905.core5.dfw1.rackspace.com [67.192.56.229] 13 42 ms 42 ms 44 ms 67.192.56.43 14 44 ms 41 ms 45 ms store.scrapgirls.com [72.3.202.176] Trace complete. C:\Documents and Settings\Rozanne Paxman> And so the best thing for you to do if you get stuck in this AT&T mess is wait and try again... I WISH I could make it all better and it will, at some point, go away... If you are having interrupted and corrupted downloads, then this is why. There can be loss of information packets when things are being passed along these kinds of routes. Information is lost along the way. PHEWIE!!!!! I am now hitting my head on my desk. Link to comment Share on other sites More sharing options...
ScrapGirlsRo Posted January 22, 2008 Share Posted January 22, 2008 Oh, all of your things will be there.... What you are seeing is problems of the download page loading up completely which is a symptom of people that are being affected by this AT&T problem. Remember... this is affecting the larger Internet backbone. Think of a person's backbone. If something happens to it, well.... then.... AT&T is that BIG and POWERFUL and if they have problems, everybody suffers at some point. We just don't realize it. AT&T used to be the ONLY telephone company in the United States. That is why they are so important to everything. They have the biggest, most extensive network. Link to comment Share on other sites More sharing options...
ScrapGirlsRo Posted January 22, 2008 Share Posted January 22, 2008 You need to check this out! http://internetpulse.net/Main.aspx?Destina...nationUpLevel=0 I just found it. It shows that AT&T has a couple of yellow areas and a RED area in Phoenix that is critical. If you sit and play with the AT&T destinations, you can see it. If you start out with another ISP and then have it end with AT&T (which is what it is likely doing), you will still see that there is this awful red zone. Select the AT&T Dalas and you see how it routes through Phoenix. I found this on a forum where they were discussing the AT&T situation. It started last week and they have been doing stuff. Apparently, they are doing some "work" this week. Hmmm.. Okayyyyy.... But even if you start with Verizon and you end up going through AT&T, you're in trouble. If you are lucky, you'll go through some other ISP and won't run into that AT&T mess. VERY INTERESTING thing. (Of course, by the time you read this, it may have changed because this is a health report that is generated hourly.) Link to comment Share on other sites More sharing options...
ScrapGirlsRo Posted January 22, 2008 Share Posted January 22, 2008 I just looked something up - just because I was curious... That last IP Address, the one before the time out? Guess who owns it? Yep. AT&T 12.122.100.109 is owned by AT&T WorldNet Services ATT It is after that - between that and Rackspace - that the problem is occurring. If you are lucky, you aren't going that way. Link to comment Share on other sites More sharing options...
sschofi404 Posted January 22, 2008 Share Posted January 22, 2008 It seems like At&T is buying up everything. Here in Alabama within the past year they've bought out Bellsouth and Cingular Wireless. Jennifer Link to comment Share on other sites More sharing options...
kle-Karen Posted January 22, 2008 Share Posted January 22, 2008 I purchased and downloaded in the last hour. I live in Tx and have AT&T provider (I think). I used to have SW Bell DSL but I think they were bought out by AT&T. Judging by Ro's explanation, it seems problems are going to be very individualized because of the type of problem. I guess it's nice knowing it's not the boutique though! Darn internet! Link to comment Share on other sites More sharing options...
ScrapGirlsRo Posted January 22, 2008 Share Posted January 22, 2008 It is true. If you go out to http://internetpulse.net and play around, you can see how the various ISP's affect things. I've never seen this thing before. It is fascinating. I was almost going to put in a support ticket again. Seeing this site stopped me. our support guys can't do a thing for us. We just have to wait for AT&T to get their problem solved. Meanwhile, I'm really happy that it isn't affecting everyone! That would be tooooooo much. Link to comment Share on other sites More sharing options...
Guest obsessedcropper Posted January 22, 2008 Share Posted January 22, 2008 Well, Ro, thank you so much for putting so much of your time and effort into my question and problem. I understand what you are saying. I just hadn't ever experienced this before. When you were having all the problems in the weeks previous, I was just having very slow downloading time, not what I was experiencing last night at all. This is so weird how it affects us all differently. I even logged off and tried, but it didn't make a difference, I just couldn't even get on to the boutique. Now, this morning, I got on. I haven't tried looking into my account and downloading anything as of yet, will do that when I am done writing here. I just want to thank you once again for even being there to answer this question. I don't know how you do it. There's just so much for you to keep up with. I appreciate your explanation and will pray that the problem with AT&T will get worked out. Thanks again. Mary Link to comment Share on other sites More sharing options...
jennk Posted January 22, 2008 Share Posted January 22, 2008 I just checked that internet pulse page that Ro linked us to and there were no reds or yellows on AT &T . Perhaps the problem is better. I purchased stuff last night, before the sale ended, and I downloaded everything without a hitch. Yipee!! Link to comment Share on other sites More sharing options...
angdrumm Posted January 22, 2008 Share Posted January 22, 2008 Ro I just love this site, you explain things so well. What other site could you get that service from eh? Certainly not one that I know of. Thankyou, Thankyou, thankyou Link to comment Share on other sites More sharing options...
Wxchic Posted January 22, 2008 Share Posted January 22, 2008 You know, I also have to add that we have a combination of wireless and wired computers in this house. When I download on my wired computers I have no problems...but my wireless ones seem to always give me a corrupted file or two. It is more than annoying...so if you are having difficuties and your wireless, try to plug it into the wall...see if it helps. Link to comment Share on other sites More sharing options...
MaryJo Posted January 22, 2008 Share Posted January 22, 2008 I'm having trouble too with my laptop. I'm going to the desktop and try it from there... Thanks Theresa. Link to comment Share on other sites More sharing options...
MaryJo Posted January 22, 2008 Share Posted January 22, 2008 I used the boutique this am early and had no trouble, when I went there just now, it kept timing out on my laptop, so I went to the desktop and had the same issue. I will run some tracerts on my laptop to see how its going... I'm sure its just my ISP ! Link to comment Share on other sites More sharing options...
MaryJo Posted January 22, 2008 Share Posted January 22, 2008 Just an update, the boutique is running at lightning speed ! I just went and tried again and WOW I was done in a flash !!!!! I'm thinking it was definitely my ISP !!! Link to comment Share on other sites More sharing options...
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